Privacy Policy | National Duct
National Duct
330 S Service Rd, Unit #1, Hamilton, Ontario, L8E 2R4 2893094129 info@nationalduct.ca
  • Home
  • About
    • About Us
    • News You Can Use
  • INGRA
  • Ironclad Commitment
  • Trade Secrets
  • Services
    • Residential Air Duct Cleaning
    • Condominium Air Duct Cleaning
    • Dryer Duct Cleaning
    • Commercial
  • Locations:
    • Brampton
    • Brantford
    • Barrie
    • Burlington
    • Cobourg
    • Etobicoke
    • Fort Erie
    • Hamilton
    • Huntsville
    • Kingston
    • Lindsay
    • Markham
    • Newmarket
    • Niagara Falls
    • North York
    • Northbay
    • Mississauga
    • Peterborough
    • Ottawa
    • Sarnia
    • St Catharines
    • Sudbury
    • Trenton
    • Vaughan
    • Welland
    • Windsor
    • Woodbridge
    • York Region
  • Burlington
  • Hamilton
  1.  
  2.  
  3.  
  4.  
  5.  
          Canada's Largest Fleet  

Canada’s largest sole purpose duct cleaning company for over 50 years

Best-in-class 5-step Ironclad Commitment® customer service process

Most competitive all-inclusive pricing with no upselling of services or products

Get a free quote for power vacuuming your ductwork today.

REQUEST A QUOTE
 CALL FOR A QUOTE

Message

Privacy policy
 
  • Home
  • /

Privacy Policy

Privacy Policy
1. Sites covered by this Policy Statement
This Privacy Statement applies to all National Duct-owned websites and domains, and our wholly-owned subsidiaries (National Duct websites.”)

The National Duct websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the National Duct website. National Duct does not control those sites or their privacy practices, which may differ from National Duct’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the National Duct Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with National Duct; that sharing is governed by that third-party company’s privacy policy.

2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. Personal information is information that is associated with your name or personal identity. National Duct uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with National Duct. We take seriously the trust you place in us. National Duct will not sell, rent or lease your personal information to others.
On some National Duct websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself or your National Duct products, or apply for a job at National Duct. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. National Duct collects and analyzes non-personal information to evaluate how visitors use the National Duct websites. Non-personal data we collect may include the pages visited on the National Duct websites, unique URLs1 visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

3. Children’s Privacy
National Duct is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. National Duct does not knowingly collect information from children under the age of 13 and National Duct does not target its websites to children under 13.

4. How we use your information
National Duct uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, provide service and support, update you on services and benefits, personalize promotional offers and personalize some National Duct websites. Occasionally we may also use your information to contact you for market research regarding National Duct products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or National Duct and will not be kept longer than necessary for providing the services unless you ask us to retain your credit card information for future purchases. Personal data collected online may also be combined with information you provide National Duct through other sources such as product registration, call centers or public events such as trade shows or seminars.
Personal data given to National Duct may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management. Non-personal data is aggregated for reporting about National Duct> website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

5. Who we share your information with
National Duct will not sell, rent or lease your personal information to others. National Duct will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. National Duct shares customer information across National Duct-owned business entities and companies working on our behalf, but only as required to meet your product or service requirements. National Duct occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of National Duct and may not use it for any purpose other than to carry out the services they are performing for National Duct. These service providers may change or we may contract with additional service providers to better accommodate our customers. National Duct will not share personal information with any other third parties without your permission unless required by law enforcement action, subpoena, or local law.
National Duct or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, National Duct will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

6. Your Choices
National Duct gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and National Duct-wide marketing communications. National Duct -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of National Duct -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

7. Your information and third-party companies
Certain National Duct services are linked with those from unrelated third-party companies, some of which offer you the option to share with both National Duct and the third-party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

8. Access to and accuracy of your information
National Duct strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making a reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of National Duct’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

9. Keeping your information secure
National Duct is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, National Duct > has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or a closed lock (depending on your browser) at the bottom of your browser window.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, National Duct subscribes to a fraud management service. This service gives you and National Duct an extra level of security to guard against credit card fraud to protect your financial data.

10. Contacting us
We value your opinions. If you have comments or questions about our privacy policy, please send them to the National Duct – dmcdowell@powervac.ca
This privacy statement applies to Canada

Power Vac is a National air duct cleaners association certified member

Read Our Reviews

Read more Google reviews

Read Our Reviews

4.7
Based on 43 reviews
powered by Facebook
Meg Taggart
Meg Taggart
2024-09-22T17:38:02+0000
What an amazing difference after they cleaned the ducts in my new (to me) home. Josh Bennett was on time, explained... everything well, and did an amazing job cleaning out about 30 years of accumulated dust in all the ducts and dryer vent. I can feel the difference and my new dryer will appreciated it's fresh start. Thank you Josh for a job well done. p.s. this was my second time using Power Vac - in my previous house I was so pleased I called them again for my new residence.🥰read more
Kait Nicole
Kait Nicole
2023-05-23T18:05:49+0000
Absolutely amazing guys! went over and beyond to make sure everything was proper and cleaned very well! highly... recommend !!!!read more
Lorrie Beth Woelfle
Lorrie Beth Woelfle
2021-10-09T16:31:10+0000
Great company to have clean your ducts. I would like to thank Brent for the excellent service and he was very helpful... and friendlyread more
Brooke Armstrong-Hayhurst
Brooke Armstrong-Hayhurst
2020-02-21T23:20:27+0000
Just had this service done. Amazing job. Very clean. Nice. Professional. Explained what he was doing. Highly recommend... Kevin was “our” guy!!!read more
Jk Horgan
Jk Horgan
2019-12-03T18:02:12+0000
The agent was friendly and told me everything he was doing. He was courteous and ensured he cleaned up.
Christopher Pringle
Christopher Pringle
2019-11-27T17:07:22+0000
On time, professional and quick. Well-done Dmitri.
CJ Gregory
CJ Gregory
2019-11-25T14:53:47+0000
Professional, diligent staff and great finished work. Took care and attention to keeping my home clean and were very... thorough in explaining what and how things were done.read more
Vajahat Banday
Vajahat Banday
2019-11-11T21:39:17+0000
The service technician Sean provided great service. He was very patient and professional in his dealings with us.
Daniel Vanhoucke
Daniel Vanhoucke
2019-11-11T02:25:30+0000
The guys were wonderful very professional did their job quickly respected our home we were quite pleased with... everything about it.read more
William Nicholas
William Nicholas
2019-11-07T17:25:47+0000
Brad the technician that came to our house was very friendly and competent. Did a great job. Would use them again.
Roberta Jacob
Roberta Jacob
2019-11-07T03:27:50+0000
Polite and helpful staff answered the phone and booked our appointment. Friendly and careful technician arrived on... time. Work done as per initial quote. And WE called THEM. Can't stand all those unsolicited duct cleaning calls! Would certainly recommend based on our experience.read more
Jannice Jolley Dacosta
Jannice Jolley Dacosta
2019-11-06T18:16:29+0000
Excellent service,very quick appointment,very professional, JEREMY was the Technician that came in to my house. What a... gentle man he is. Very nice people kind of guy. Even told me he would see us again in 2022. This reminded me that I did need it done again in two years. Thanx Jeremy.read more
Kat Jade
Kat Jade
2019-11-03T15:11:01+0000
The service provided by Power Vac was fantastic. The two gentlemen came and worked efficiently as a team to get the... job done in just a few hours. I would use this service again.read more
Dave Colleen Wing
Dave Colleen Wing
2019-11-01T21:34:05+0000
they did a great job. would definitely recommend their services.
Karen Penny
Karen Penny
2019-11-01T15:44:17+0000
This was the third time we have used Power Vac and once again, we were extremely pleased with both the technician and... the quality of workmanship. We will definitely be contacting the company in the future.read more
DK Thareja
DK Thareja
2019-10-31T02:58:04+0000
Good workmanship. Good equipments. Technician took time to do good job and didn't rush.
Narika Archer
Narika Archer
2019-10-30T01:09:41+0000
Would recommend both the Services and the Technicians. They came on time, were very polite and respected my home. Time... quoted and price was dead on. Will recommend Power Vac to my friends and familyread more
Blain Parsons
Blain Parsons
2019-10-29T20:01:48+0000
Sean was very knowledgeable and completed the service with exceptional care.
Margaret Armstrong
Margaret Armstrong
2019-10-29T19:20:03+0000
I highly recommend Power Vac Duct Cleaning for service and excellent customer service. We have now had them twice. We... will use them again.read more
Tracey Lobsinger
Tracey Lobsinger
2019-10-22T22:30:40+0000
They were recommended by the company that I have always used for furnace and air conditioning. The tech Kevin was... friendly and did a great job. Well worth having this done as we have 2 dogs and run a dog grooming business out of the house. I will have them back in 3 years!!!read more
Shyla Jackson
Shyla Jackson
2019-10-22T02:16:59+0000
Just recently had Power Vac Duct Cleaning at my house. The technician was Kevin and he was super friendly. He was on... time and explained everything. No surprises (except maybe for what came out of our vents! lol). I highly recommend them!read more
Michelle Jantzi
Michelle Jantzi
2019-10-07T14:38:05+0000
I feel they did a thourough job and the worker was very pleasant to have in our home and the price was reasonable!
John Reid
John Reid
2019-10-04T23:19:25+0000
Im very happy with the job that was done and Dimitry was awesome...I will use them again when needed
Jill Oakley
Jill Oakley
2019-08-07T19:19:02+0000
We had our ducts cleaned and when they were done our furnace had a rattle that it didn’t have before. They came back... but basically said that it is not their problem. Now we have to get a repair company in. The tech that came was nice but I would not have them back nor would I recommend them.read more
Sandra Pierson
Sandra Pierson
2019-06-19T18:41:39+0000
I had my ducts cleaned today and they did a fabulous job ! Dimitry and co-worker were so courteous and happy !!... Pleasure to deal with ! 😊read more
Rabih EL-Rafih
Rabih EL-Rafih
2019-06-08T16:20:11+0000
Chris and Bill from Power Vac Services came in today to do the duct cleaning. They arrived on time, done an amazing... job. I strongly recommend Power Vac Services for any Duct cleaning. keep up the good workread more
Jaime Mababa
Jaime Mababa
2018-11-09T22:34:39+0000
Professionally Done whit these guys Brant & Bryan ( the B's) Im so happy with the result....Dont call any other Duct... Cleaning Company but on with POWER VAC winnipeg. Thanks Guysread more
Lisa Goncalves
Lisa Goncalves
2018-10-03T23:16:29+0000
On time, very friendly, informative and honest work and pricing! defiantly recommend 😉
Rob Gole
Rob Gole
2018-09-26T15:54:22+0000
Kasey was a great technician. Courteous and professional. Arrived on time and did a great job. Showed me pictures of... before and after! I definitely recommend their services. The final invoice price was exactly as quoted.read more
JR Bubbledyke
JR Bubbledyke
2018-08-29T21:30:37+0000
The technician was extremely efficient and polite. The estimate was the billing price. Would highly recommend this... company. The appointment was booked out of the Stratford office and handled very professionally.read more
Tanja Radovic
Tanja Radovic
2018-06-20T16:31:42+0000
�
Amin Bakhit
Amin Bakhit
2018-04-30T10:14:39+0000
Be careful about billing!!??? they quote you something and when it comes to billing you will see something totally... different. Their office staff and their customer service require a lot of work to meet expected acceptable customer service level. Good luck dealing with themread more
Sean Hamilton
Sean Hamilton
2018-01-04T15:03:21+0000
For a company with 14 trucks and many employees, this company is extremely un reliable. Either the people doing the... scheduling in the office have no clue what they are doing, or I guess when one man calls in sick the whole company falls apart! I have been cancelled on twice at the very last minute do to both excuses above. I will be going back to trusted highland restoration for all our residential, and commercial duct cleaning on all of our projects coming up this year.read more
John Yenssen
John Yenssen
2017-10-23T02:29:57+0000
They were efficient, friendly, and polite. I felt unusually comfortable with two people I didn't know working in my... home.read more
Greg Wasylyk
Greg Wasylyk
2017-10-05T21:27:44+0000
Had power vac come to my house today , the service technician was Cameron and he had a newer technician with him. They... did great and very friendly,they cleaned up well after and we're very respectful of our house while working. I will be recommending them to friends and family and definitely be using you guys again! Great job!read more
Andrew Jacob
Andrew Jacob
2017-09-25T02:23:33+0000
I have little idea what duct cleaning involves, but at least from a customer service perspective, I know for sure... Harmon did a great job. My new home was built in '78 and had never had a duct cleaning done before. I'll be using Powervac in the future.read more
Caroline Julian
Caroline Julian
2017-09-19T20:43:22+0000
We have an old house with some complicated ducting & two furnaces. Scott was careful and thorough and we are pleased... with the service. Would definitely recommend.read more
Lee Watterworth
Lee Watterworth
2017-09-01T02:46:11+0000
Stacey Marie
Stacey Marie
2017-08-16T00:58:16+0000
Could not be happier with the service Powervac provided. If your withim the area, use this company!!
Nicole Kash
Nicole Kash
2017-07-05T22:33:49+0000
Michelle Arnett Reid
Michelle Arnett Reid
2017-06-13T03:18:50+0000
Friendly, thorough and professional! Highly recommend!
Naveen T. Sivakumar
Naveen T. Sivakumar
2017-05-17T19:06:27+0000
Lee Anne Tideman
Lee Anne Tideman
2015-11-20T03:22:42+0000
Randy was our tech. He was very polite, very thorough, explained everything that was going to happen and was amazing... with our very curious three year old! He was really a pleasure to have in our home. Already the difference in air quality is noticeable! We are very happy we chose Power Vac for our duct cleaning.read more
Next Reviews

Read our Home Stars Reviews

Powered by HomeStars

Recent Tweets

01 January

2893094129

info@nationalduct.ca

330 S Service Rd, Unit #1
Hamilton, Ontario, L8E 2R4

50 Years© 2025 Natonal Duct.
All rights reserved.|Disclaimer | Privacy Policy | Accessibility | FAQ